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Get the Most Out of Your Home Working Program
with a 1.5 day, action-packed Workshop
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 | Build out and scale your program with extremely fresh insight on strategies, business process and technology. |
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| Validate your effectiveness by benchmarking against a broad spectrum of industries and functional lines. |
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| A fascinating hub for experiences & innovation on home working. |
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| Tampa March 29-30 | TorontoJune 26-27 | DenverAugust 23-24 | |
| London UKMay 29-30 | BostonJuly 25-26 | Laguna BeachNovember 7-8 |
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| What’s the Format for the Workshop? |
| The 1.5 day workshop is the ideal mix of: |
| 1. | Extremely current and relevant best practice information (underpinned by data) shared by Michele Rowan, President of At Home Customer Contacts |
| 2. | Best in class technology insights |
| 3. | Breakout groups, discussions and innovation around real world challenges and next generation visioning |
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| What Industries & Functions Attend? |
| Participating Industries |
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Contributors by Function |
Financial Services
Health Care & Hospitals
Retail
Travel & Hospitality
Tech Support
Telecom, Mobile, & Broadband Services
Education & Government Agencies
Recovery & Outbound Sales
Entertainment
Business Process Outsourcers
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Financial and Strategic Planners
IT Security, Architecture & Network Support
Operations & Performance Management
Work Force Planning
Human Resources
Learning & Development
Quality Control
Customer Experience Management
Sales & Support
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| What Best Practices & Topics are Covered? |
|  | On phone and off-phone home working |
| | Critical success factors |
| | Risks & contingencies |
| | Call routing and delivery, network vs. cloud |
| | Best virtual collaboration tools & processes |
| | Driving productivity through flexible scheduling |
| | Security & ID authentication |
| | Virtual training: the road map for successful transition |
| | Career advancement & cultural connection in a remote environment |
| | Hiring & sourcing at home |
| | Moving in-house employees home |
| | Challenges & pitfalls of home working |
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Each Attendee Receives:
The 200-page step by step implementation
guide written by Michele Rowan,
including workshop content
and PowerPoints.
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See What Others Are Saying About the Workshops
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REGISTER NOW:
$1395 for first attendee
$1195 for additional attendees
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