Get the Most Out of Your Home Working Program with a 1.5 day, action-packed Workshop • Build out and scale your program with extremely fresh insight on strategies, business process and technology. • Validate your effectiveness by benchmarking against a broad spectrum of industries and functional lines. • A fascinating hub for experiences & innovation on home working. Toronto - June 26-27 Denver - August 23-24 London, UK - July 4-5 Boston - July 26-27 Laguna Beach - November 7-8 What’s the Format for the Workshop? The 1.5 day workshop is the ideal mix of: 1. Extremely current and relevant best practice information (underpinned by data) shared by Michele Rowan, President of At Home Customer Contacts 2. Best in class technology insights 3. Breakout groups, discussions and innovation around real world challenges and next generation visioning What Best Practices & Topics are Covered? • On phone and off-phone home working • Critical success factors • Risks & contingencies • Call routing and delivery, network vs. cloud • Best virtual collaboration tools & processes • Driving productivity through flexible scheduling • Security & ID authentication • Virtual training: the road map for successful transition • Career advancement & cultural connection in a remote environment • Hiring & sourcing at home • Moving in-house employees home • Challenges & pitfalls of home working Each Attendee Receives: The 200-page step by step implementation guide written by Michele Rowan, including workshop content and PowerPoints. REGISTER NOW: $1395 for first attendee $1195 for additional attendees

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